FamilySearch Reviews
FamilySearch Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FamilySearch has a 2.0 star rating based on 9 customer reviews; consumers are mostly dissatisfied. Rating distribution shows 78% unfavorable and 11% positive. FamilySearch reviews frequently mention account access and store service problems.
Key Takeaways for Future Customers
- Expect customer service and account access challenges when using FamilySearch services.
- Check prices at register and verify refunds or exchanges immediately.
- Be prepared for possible store closures or limited staffing.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing, refunds, and payment handling.
- Poor in‑store service, rude staff, and unresolved account sign‑in issues.
- Privacy and data security concerns mentioned by reviewers.
Positive Feedback
Some reviewers value the Exchange, Refund and Cancellation Policy and the website when it works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FamilySearch has a 2.0 star rating based on 9 customer reviews; consumers are mostly dissatisfied. Rating distribution shows 78% unfavorable and 11% positive. FamilySearch reviews frequently mention account access and store service problems.
Key Takeaways for Future Customers
- Expect customer service and account access challenges when using FamilySearch services.
- Check prices at register and verify refunds or exchanges immediately.
- Be prepared for possible store closures or limited staffing.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing, refunds, and payment handling.
- Poor in‑store service, rude staff, and unresolved account sign‑in issues.
- Privacy and data security concerns mentioned by reviewers.
Positive Feedback
Some reviewers value the Exchange, Refund and Cancellation Policy and the website when it works.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint
- - The staff kept me waiting over two hours and then said they’re not hiring.
- - The staff gossiped about who they fired and favorites while I waited.
July 24th Jo Jo. The manager or supervisor of family dollar called me up there responding to a application she helped me fill out..once I arrived she talked to her work team for almost 30 minutes looked at me said I'll be back..
i waited for a hour she never arrived she finally called me back after I called her many times to say.. she wanted me back there the next day.. later that day she called me and said don't show up as a matter of fact we're not hiring at any family dollar..
She wasted my time.. she hired me than fired me.
She humiliated me by holding me there for over two hours when she knew she had changed her mind ..
While I was there for the 30 minutes when she should've handled everything with me than. She gossips the whole time about who she fired.. and who's her favorite..
she was suppose to be at work when was waiting for over a hour. No one with her manners should ever have authority over any one..
- Knot sure
Preferred solution: Apology
User's recommendation: Never go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI recently established a nonprofit and trying to be granted tax exempt status as per given to us via the South Carolina government has proven to be impossible because when I put my they keep telling m
Trying to qualify for the tax exemption certificate for their company I've been unable to obtain because they are not competent enough to set up a website that identifies information properly. There's no help there's terribly difficult and there's no help to do it ridiculous
User's recommendation: I don't know what to tell future customers I'm so irritated I'd like to tell him just forget about it go to Walmart at least Walmart makes it easy no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Your Pittsfield Massachusetts store hasn't been open for 3 days. NWhy have a store if you aren't going to handle it properly?
User's recommendation: Boycott
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscount signs were posted for Fall Harvest. No discount taken at register, per usual. The clerk would not honor the 50% off signs. This happens frequently.
I am taking my business elsewhere and I am a frequent shopper in this store. Signs that are posted should always be honored. Chehckr Go
Preferred solution: Discount taken at register
User's recommendation: Checo prices at register every time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI believe the cashier is skimming the till.
- - FW QP Cough Cold HBP Tab 16 ct, price $2.65.
- - Paid with two $1 bills and 7 dimes.
- - Receipt shows $7.70 given and $5 change; I did not receive it.
I bought FW QP Cough Cold HBP Tab 16 ct for $2.65. I gave cashier two one dollar bills and 7 dimes.
My receipt says $7.70 was given.
It says change given back was $5. I did not receive the $5 nor should I have.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWent to pay my credit payment they added it on a reload account now they want fix there mess up and I spent 153. Dollars
- - Blaze payments accepted at Family Dollar.
- - It's not a reload or prepaid.
- - The money was placed on Vanilla Reload and is not connected.
Blaze credit card payment are accepted at family dollar it's not a reload or prepaid the lady put my money on vanilla reload and they aren't connected and now there saying it is nonrefundable, this is not correct if your employee messed up on a payment not a reload
User's recommendation: Don't go to family dollar to make a payment on credit cRds
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
- - Family Dollar on E 16th St, Indianapolis, has carts blocking walkways.
- - Only one cashier line is open with long waits, and the store is dirty.
The Family Dollar Store on E 16th St in Indianapolis is totally ridiculous. Walkways are full of large carts of stock that needs to be stocked on the shelves!
If a shopper wants something on the shelves the stock carts are blocking, it's hopeless! The carts are too heavy to move! And there is always just one cashier line open, with a long line!
Seems only to be 2 or 3 employees in the store any time of day I go there! Store is dirty too!
User's recommendation: Don't go there! Management doesn't care! And a lot of items are overpriced+
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Was sworn at by employees
- - The cashier and a manager used the f-word toward me.
- - I was called a cracker by staff and they rarely accept cash or give cash back.
I tried to help a cashier ring up a half cash half credit sale by offering advice as Ive been in retail 25 years. He used the f word 3x them I asked for a manager and she did the same thing while sitting behind the counter.
UNACCEPTABLE even in Jacksonville, State street is a trash area but this is way out of line!!!
Also I was called a cracker by the staff. They do not do cash back or even accept cash most times because theyre too lazy to keep change in their register.
- No cash accepted or cash back
- Sworn at numerous times in one visit while trying to be helpful
Preferred solution: Apology
User's recommendation: DO NOT GIVE THEM YOUR $$
Everyone is closed
The reviewer tried to contact the company before posting this review.
- - I am an England-based family history consultant seeking access for two elderly sisters to FamilySearch; they have lost usernames and passwords.
I am e family history consultant in England and need information for 2 elderly sisters so they can access their family search account's for which they have lost their usernames and passwords, but it seems an impossible task.
Kind Regards,
Keith Clegg.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSolve a problem with family research please
The reviewer tried to contact the company before posting this review.
- - Sealing card reserved under Malua Afaese for his deceased parents.
- - Cannot access; unknown username/password. Call 041642**** to discuss unreserve/print.
My dads deceased parents sealing card has been reserved under his name(Malua Afaese)And he does not know how to go into it, to unreserve it and print Because he does not know the username and the password to get into it. Can one of your staff members call me on this mobile number: 041642**** to discuss the matter please. So my dad can get sealed to his parents.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe Capitol Heights location off of Marlboro Pike your assistant manager and most of the employees disrespectful
- - Assistant manager yells and grabs items.
- - A girlfriend skips line; staff get involved.
- - The issue has persisted 2.5 years; no police or security called.
Your assistant manager has no self control or type of training to deal with customers her way is yelling grabbing items from your hand and throwing you out the store having her girlfriend skip the line cause the physical confrontation that the other employees had to get involved and customers walking away this is a consistent issue I've been observing for the last two and a half years in this store your manager stays quiet he has no control he has nothing to say and he doesn't know what to do this is unacceptable and you guys allow this to continuously come over and over again because if you were interested in changing things this store wouldn't be in the horrible shape and condition that it is especially with your assistant manager very nasty and I am filing a police report and I am contacting my attorney because I am not going to allow this to happen to me ever again I shouldn't feel threatened and I should feel comfortable and safe no one called the police no security not anything and the lady waited outside chase me in the car unacceptable change how you deal with your
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get into my account
The reviewer tried to contact the company before posting this review.
- - Cannot log in with last username or password.
- - New account shows an existing user mariaoromar.
- - Inactive 4–5 years; unsure if data erased.
I entered my last known user name and password but it says it's wrong. when I try to set up a new account it says I already have an account under username mariaoromar. yet when I use this and enter a "new" password, it says its still wrong. I haven't logged on in over 4 years - maybe 5. so did my account and all documents get erased?
I might have also used email maroro@***.net but later changed it to mariaoromar@***.com
my ph is {{Redacted}}. kindly advise.
Maria Orozco martinez
thank you
ps I might have only used Maria Orozco. or Maria martinez
Schaumburg, Illinois
Lots of problems with so called shared research boards, worse decision ever, No one will collaborate with known family members to get it right, and usually the get it wrong,
- - FamilySearch lists my father from a relationship.
- - They urge descendant collaboration; I was refused.
- - I'm dissatisfied with the Kline boards.
My father is listed in family search as the product of a relationship between a father and mother,
These people have no way of knowing the relationships within any family are not personally familiar with the family dynamics at the time by only going by the public records,
They need to collaborate with decendants of the family still living except in my case he just would not accept my help and I contacted him about sharing information many times. Just disgusted at this time with the whole thing.
Family search needs to rethink shared research boards. They don't seem to be working.
I don't even know why he is doing research on the Kline family as he is not related to us at all.
>
Barbara C. Kline bkline1021@***.com.
User's recommendation: Maybe use another program to research your ancestors??
Lucknow, Uttar Pradesh
Joining
I am working with you last 25 years in India, but last 2 months close the work, I want know why is closed work in India, I am working under with mr. Tinesh kalra
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to know more of family search international
The reviewer tried to contact the company before posting this review.
I dont understand in different areas like value of money additional fees billing practice and privacy and data security.
User's recommendation: Family search is good for coming generation
Tampa, Florida
Can not sign in
- - The call was cordial and the agent listed steps to solve it.
- - I need a computer to enter data to recover my account, but I don't have a car yet.
I found the call to be very cordial. I stated my problem and he listed the steps to solve it. I however, need to be by the computer to enter data to recover my account, this I have not done yet,
because I haven't a car, but soon.
Preferred solution: I am NOT an angry customer, I got a solution
User's recommendation: Yes, you were very responsive.
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Yall are some ignorant coons..
You're in for a world of hurt if you start tabulating losses before you even worked one minute.
Wtf ever said I loss anything..the tramp called me and humiliated me.. Wtf..
I'm there for over 30 minutes.. she leaves never come back than calls me back to say.. .. I'm not hired anywhere in family dollar..the chic crazy..
I was trying save my cat this would've been for a couple of months because i have stable income.. My baby passed away.. so so it's my mf integrity knot the *** job.. she's a jealous hearted gurl that doesn't need that position..
i have 5 platforms i own and I'm using all of them against ppl like her..that's what most of the topics are about.. yall are cold heartedly..and you twisted everything I said..go straight ***
You are just upset that they did not hire you. Move on with your life.
yes
You have no clue..I was there only because she called me and I was trying save my cats life.. my cat passed away other than that..
I don't need the job anymore .. i have income.. She humiliated me and lied about me being able to work at any other family dollar.. look the l see bad behavior is being rewarded lately..
so please kiss my *** she needs to be fired.. mo one should treated like garbage because of someone else jealousy.. yes the tramp seen me dressed up and she didn't like it her staff look like goons..
I'm sure you're one of them coons she works with.. *** by